You are likely to be more successful at your workplace if you have good communication skills. Below are some tips to help you communicate better at your workplace:
- Always try to think well before speaking: The idea is to be clear on the message you are trying to pass across, and on the right way to pass that message. In most cases, all you need to do is pause before speaking, and the right think to say will then come into your mind. But if you keep on speaking without pausing (that is, engaging in impulsive speech), then there is a risk of potentially costly blunders creeping in.
- Make a conscious effort to be a good listener: You need to understand what the other person is saying (verbally and non-verbally). And after speaking, you need to watch/listen keenly, to understand how the other person responds — both verbally and non-verbally.
- Always try to speak slowly and clearly: If you speak too fast, or if you speak in a manner that is not clear, there is a risk of your message not being properly communicated. This applies even when dealing with technical issues. Take, for instance, a case where you are trying to get your team members to understand the PrepaidCardStatus balance checking procedure. Now if you speak too fast or in a manner that is not very clear, there is a risk of the said team members missing out on some of the important steps in the prepaid balance checking procedure… So it is important for you to be loud enough to be heard, yet not shouting. And it is important for you to be slow enough to be understood, yet not so slow as to bore your listeners/the people you are communicating with in the workplace.
- Make appropriate eye contact while speaking to people: This is a question of ensuring that you don’t go to extremes. One extreme is where you avoid eye contact completely, to the extent of appearing as if you are hiding something or appearing like a fishy character. The other extreme is where you make too much eye contact, to the extent of making the people you are communicating with uncomfortable. So you need to know what ‘appropriate’ eye contact is, and adhere to it fully.
- Repeat/emphasize the key points that you want to pass across: So the first step here is to clearly identify the key points you wish to pass across to the person or people you are communicating with. Then you need to emphasize on these key points, until the people you are communicating with actually get them. This is obviously easier when you are communicating with your subordinates, as opposed to when you are communicating with your bosses. But even in the latter case (when communicating with your bosses or responding to enquiries from your bosses), you need to figure out a nice way of emphasizing on the key points. Otherwise there is a risk of the key points you are trying to pass across getting mixed up with the non-essential details.